REFUNDS

To receive a refund, items must be unworn, in new condition, in the original packaging and postmarked within 10 days of the proof of delivery date.

Refund to the original form of payment minus a $12.00 re-stocking fee per item returned.   We'll refund your credit card in full minus the re-stocking fee and shipping cost.

The first step is to contact us at ppci@portolanocanada.com requiring a personal Return Authorization Number, providing all the information for us to create a return label (Name, Pick up Address, order#, email address) with the Reason for Return.

After, your free prepaid label will be emailed to you. Print the pre-paid shipping label from the e-mail your receive and attach it to your return package. Please keep this email as it will also contain the link to track your return shipment.

Please also include a copy of the invoice you receive when returning. You can either leave the package in your mail box or drop it off at any Canada Post location.

Any credits for your return will be issued back to the original credit card minus the re-stocking fee. We do not refund shipping charges.

Refunds will be issued within five to ten business days of initiating the return (starting as we receive the packages back), depending on your financial institution. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

FINAL SALE

Some items may be marked as “Final Sale” in the product’s description. Final Sale items cannot be returned.