Shipping, Pickup + Returns
FREE shipping on orders over $120
$13 flat-rate shipping on orders under $120.00
Portolano Canada operates and ships using Canada post for regular shipping and Loomis Courier for expedited shipping: :
840 Walker Street , Prescott, Ontario, K0E 1T0
We do not shop outside Canada .
Curbside pickup is available at 840 Walker Street in Prescott, ON.
For curbside pickup, choose the free Local Pickup option at checkout. When your order is ready for pickup we will email you . Please allow time for order processing .
To receive a refund, items must be unworn, in new condition, in the original packaging and postmarked within 30 days of the purchase date.
Refund to the original form of payment (minus a $13.00 re-stocking fee): We'll refund your credit card in full minus the re-stocking fee.
The first step is to contact us at firstname.lastname@example.org requiring a personal Return Authorization Number, providing all the information for us to create a return label (Name, Pick up Address, order#, email address) with the Reason for Return.
After, your free prepaid label will be emailed to you. Print the pre-paid shipping label from the e-mail your receive and attach it to your return package. Please keep this email as it will also contain the link to track your return shipment.
Please also include a copy of the invoice you receive when returning. You can either leave the package in your mail box or drop it off at any Canada Post location.
Any credits for your return will be issued back to the original credit card minus the re-stocking fee. We do not refund shipping charges.
Refunds will be issued within five to ten business days of initiating the return (starting as we receive the packages back), depending on your financial institution. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If your item does not fit, please return your original merchandise following the instruction above . We will process your exchange once the first order has been received. Standard shipping will be provided free of charge on your new order.
Some items may be marked as “Final Sale” in the product’s description. Final Sale items cannot be returned.