SHIPPING

FREE shipping on orders over $120
$13 flat-rate shipping on orders under $120.00

Portolano Canada operates and ships using Canada post for regular shipping and Loomis Courier for expedited shipping:  :

840 Walker Street , Prescott, Ontario, K0E 1T0


CURBSIDE PICKUP 

Curbside pickup is available at 840 Walker Street in Prescott, ON.

For curbside pickup, choose the free Local Pickup option at checkout. When your order is ready for pickup, you will recieve an email with further instructions.

Curbside Hours
Tuesdays 10 am - 1 pm
Wednesdays 10 am - 1 pm
Thursdays 10 am - 1 pm

Upon Arrival
Park outside
Call (613) 925-4242
Quote Order #
Your order will be brought to your car

 

REFUNDS

To receive a refund, items must be unworn, in new condition, in the original packaging and postmarked within 30 days of the purchase date.

Refund to the original form of payment (minus a $13.00 re-stocking fee): We'll refund your credit card in full minus the re-stocking fee.

The first step is to contact us at ppci@portolano.com requiring a personal Return Authorization Number, providing all the information for us to create a return label (Name, Pick up Address, order#, email address) with the Reason for Return.

After, your free prepaid label will be emailed to you. Print the pre-paid shipping label from the e-mail your receive and attach it to your return package. Please keep this email as it will also contain the link to track your return shipment.

Please also include a copy of the invoice you receive when returning. You can either leave the package in your mail box or drop it off at any Canada Post location.

Any credits for your return will be issued back to the original credit card minus the re-stocking fee. We do not refund shipping charges.

Refunds will be issued within five to ten business days of initiating the return (starting as we receive the packages back), depending on your financial institution. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

To receive a merchandise credit to use for a next purchase, please contact us at ppci@portolano.com  and we will email you a personal code to apply at the checkout for the same value of your order (excluded shipping costs when apply).

 

EXCHANGES

If your item does not fit, please return your original merchandise following the instruction above . We will process your exchange once the first order has been received. Standard shipping will be provided free of charge on your new order.

 

FINAL SALE

Some items may be marked as “Final Sale” in the product’s description. Final Sale items cannot be returned.