Shipping, Pickup + Returns
FREE shipping on NET * orders over $150.00
$13 flat-rate shipping on orders under $150.00
* a Net order is the value of an order, net of any returns
Portolano Canada operates and ships using Canada post for regular and most expedited shipping. The Canada Post service includes tracking and $100.00 insurance.
We ship from:
840 Walker Street, Prescott, Ontario, K0E 1T0
We do not ship outside Canada .
Curbside pickup is available at 840 Walker Street in Prescott, ON.
For curbside pickup, choose the free Local Pickup option at checkout. When your order is ready for pickup we will email you. Please allow time for order processing.
Any credits for your return will be issued back to the original credit card minus a re-stocking fee of $12.00. We do not refund shipping charges.
Refunds will be issued within five to ten business days of initiating the return (starting as we receive the packages back), depending on your financial institution. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Some items may be marked as “Final Sale” in the product’s description. Final Sale items cannot be returned.
Policy reviewed and updated on November 24 2023.