SHIPPING

FREE shipping on  NET * orders over $150.00
 $13 flat-rate shipping on orders under $150.00

* a Net order is the value of an order, net of any returns 

Portolano Canada operates and ships using Canada post for regular and most expedited shipping.  The Canada post service includes tracking and insurance.  

We ship from:

840 Walker Street, Prescott, Ontario, K0E 1T0

We do not ship outside Canada .  

CURBSIDE PICKUP 

Curbside pickup is available at 840 Walker Street in Prescott, ON.

For curbside pickup, choose the free Local Pickup option at checkout. When your order is ready for pickup we will email you.  Please allow time for order processing.

REFUNDS

Any credits for your return will be issued back to the original credit card minus the re-stocking fee of  $12.00.   We do not refund shipping charges.

Refunds will be issued within five to ten business days of initiating the return (starting as we receive the packages back), depending on your financial institution. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

EXCHANGES

If your item does not fit, please return your original merchandise following the instruction above . We will process your size or colour exchange,  same value item, once the first order has been received. Standard shipping will be provided free of charge on your new order.

FINAL SALE

Some items may be marked as “Final Sale” in the product’s description. Final Sale items cannot be returned.