SHIPPING

Portolano Canada operates and ships using UPS Courier or Canada Post dependent on your location.   Shipping includes $100 insurance on your package.

We ship from Prescott, Ontario

 Prescott, Ontario, K0E 1T0

We do not ship outside Canada .  

Standard Shipping Rates  $13.00. Minimum order  $49.00

Expedited Shipping Services  $35.00, Available for order over  $100.00 only.

**** Expedited Minimum order charge reduceed to $100 Dec 18 2024.   Courier expedited charges are still affected by the Postal Strike.  We will review conditions and costs again in the New Year.  The good news is  that although Courier standard conditions have been made more difficult for small businesses, once UPS accepts a package it is delivered quickly.   1-2 days to major cities !  Many orders that left here Mon Dec 16th , were delivered to Toronto/Montreal on Tuesday Dec 17th. YEAH UPS 

CURBSIDE PICKUP 

For curbside pickup, choose the free Local Pickup option at checkout. When your order is ready for pickup we will email you.  Please allow time for order processing.  We do not maintain a storefront.   When your order is ready we will reach out to schedule a pick up appointment.

REFUNDS

To receive a refund, items must be unworn, in new condition, in the original packaging, all tags attached and in good order,   postmarked within 14 days of the proof of delivery date.

The first step is to contact us at ppci@portolanocanada.com requiring a personal Return Authorization Number, providing all the information for us to create a return label (Name, Pick up Address, order#, email address) with the Reason for Return.

Any credits for your return will be issued back to the original credit card minus a re-stocking fee of  $12.00. We do not refund shipping charges.

Refunds will be issued within five to ten business days of initiating the return (starting as we receive the packages back), depending on your financial institution. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

FINAL SALE

Some items may be marked as “Final Sale” in the product’s description. Final Sale items cannot be returned.

Policy reviewed and updated on MAR 1 2024.